Ecommerce Success Experts
Our passion is helping your business grow.
We are Ready. Human. Experts.
We Are Human.
Meet members from our team based at our headquarters in Austin, TX.
Alex
Enterprise Support Expert
Jessica
Enterprise Support Expert
Troy
Enterprise Support Expert
We Are Ready.
Our team and self-service portal are available around the clock while you’re running your business.
Chat
Phone
Articles
Videos
Schedule
We Are Experts.
Our knowledge goes far beyond shipping. We specialize in all things ecommerce.
Support From Day One.
With ShipStation, you not only get an industry standard shipping solution; you gain a team of agents that is here to help you grow your ecommerce business.
Regardless of if you’re just getting started, or are an established business, you’ll get free, comprehensive onboarding support.
Hardware Setup
Printers and scales can have an involved setup process, we’ll gladly help configure your devices and their drivers.
Workflow Support
We’ll help establish workflow best practices such as scan-based printing, inventory management, and batching.
Connecting Selling Channels
Connect accounts from Amazon, eBay, Etsy, Walmart, Magento, WooCommerce, Shopify, and more!
Lower Shipping Rates
With greater access to more carriers and lower rates, we help make sure you save as much money on postage as possible.
Automate Shipping
Get expert advice on the best automation processes to make sure you always ship efficiently.
Brand Your Customer Experience
We’ll help you set your business apart with branded packing slips, emails, labels, return portals and tracking pages.